Welcome to Utsav, One stop shop to celebrate festivals & events

Refund & Returns Policy

30 Day Return Policy
Want to return something? No problem! You have 30 days from the date on which the product was delivered to you. Use our hassle free method to return. Phone calls required.

Typically you need to return items directly to us. Product should reach us on our address within 30 days. Our address is:

Utsav365.com, c/o 6 Dots Marketing, 735/36 Shukrawar Peth, Nehru Chowk, Pune -411002, Maharashtra. INDIA.

We will credit Rs 100/- to your wallet if you ship to us through any local courier.

Make use of our return policy:

  • Item(s) must be in their original, unused condition, and returned within 30 days of receipt in the original box.
  • In case you receive a damage or defective product contact us within 24hours from the time of delivery.
  • Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
  • Sachets/ packets accompanying the box should not be opened/ tampered with.

    Some exclusion applies.
  • Cloth materials can be returned within 30 days.
  • Clay/Glass material (except Night Suits and Night Wear) cannot be returned.
  • Real, Precious/Semi-Precious Jewellery and Bullion cannot be returned.
  • For Electronics, items returned due to manufacturing defect will need a DOA (Dead on Arrival) Certificate or a Replacement Certificate from the authorized brand.
  • Beauty & bathing products (except Fragrances) cannot be returned. In case of Fragrances, the seal must be intact.
  • Stuffed/Soft Toys cannot be returned.
  • Candles can be returns, but it has to be unlit or unused form.

Refunds and My Wallet

  • All refunds for products returned in accordance with our return policy are made to My Wallet.
  • Refunds would be made to My Wallet only after we have verified compliance with the terms of our return policy. Acceptance of any product by a company representative would not be deemed to acceptance by us that the product has been returned in compliance with our return policy.
  • My Wallet is a digital wallet that electronically holds cash exclusively for registered users. My Wallet contents can be used to make purchases on Utsav365.com or refunded back to the customer in cash. Unlike Gift Vouchers (GV), My Wallet contents do not expire.
  • 'Refund in Cash' or Wallet Encashment Request will be allowed only up to 30 days from the date of refund made to your Wallet. Any request, by any means, for encashment beyond 30 days will not be accepted.
  • The 'Refund in Cash' will be made either through NEFT or the original mode of payment.
  • Cash Refunds from My Wallet are not available for orders placed by Cash Card, Pay Cash, Virtual Payment or with Gift Vouchers (GV) and Reward Points (inclusive of Citi Bank Reward points).
  • Refund amount in lieu of product/item return has no validity period. You can use this amount whenever you wish to shop again. The amount remains safe in your wallet; subject to certain conditions for Cashback.

The terms "we", "our" or "us" refer to 6 Dots Marketing.